Frequesntly Asked Questions
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Many items in our range have additional information required such as colour, size & weight. in order for “add to cart” button to appear all options must be selected
If the prices come up in euros in your browser , this will be your browser not picking up your location, this can be fixed by clearing your browser cache then restarting your browser.
Our range of products are shelf life. Shelflife span is approx 24 months if kept in air tight bags/containers
Delivery is is usually 48 hours from the next working day after time of order if ordered before 5pm. We do not deliver on Saturdays or Sundays so last order date for same week delivery is Wednesday. 24h delivery cutoff is 12pm for next day excluding Friday’s.
Every order leaves us in an undamaged state however, if the packaging is damaged on route to you, please assess the package, if the contents have split or unusable, then please email us a picture of what you received to firstname.lastname@example.org.
We do not have a manned phone service, however if you contact us at Support@cherrycarp.com or through our facebook page ,we endeavor to answer all enquiries within 24 hours